Privacy Policy

Our Data Protection Standards


Your privacy and security is important to us and we take utmost care in safeguarding it by all means in which any information you provide us is collected and used.

We, at TAXGARDEN, respect your privacy and the secrecy of your personal information. Our company's resources and entire staff are entirely dedicated to protect your personal data by confirming that the utmost security and other preventive methods are in place to shield your non-public data.

TAXGARDEN (“we” or “us”) recognizes your need for security and management of your personally identifiable information ("Personal Information") that we may acquire for your use of our website, tax preparation software (the "Software"), and the services offered on our web site (the "Services"). Therefore, we have instituted this privacy policy ("Privacy Policy") to notify you how we collect, use, and stock your Personal Information.

URL covered by this privacy policy:


This Privacy Policy is a part of and subject to the TAXGARDEN User Agreement. Therefore, when you click the "I Agree" button, or access or use the Web Site, Software, or the Services, you come to an agreement that you have read, understand, and approve that we can collect, use, and disclose your information in accordance with this Privacy Policy.

If you do not agree or have any discomfort with any part of this Privacy Policy, you are bound to specify that you do not agree to the Agreement (including this Privacy Policy) and you may not use the Web Site, Software, or the Services.

When you are notified of a change in our Privacy Policy, you should analyze the modified version of the Privacy Policy warily to be sure that you recognize our practices and processes. We have the right to amend this privacy statement at any time and it is your obligations to be informed about any and all revisions to this privacy statement, so kindly evaluate it frequently.

If we make any material changes to this policy, we will notify you, by e-mail, or by means of a notification on our home page. We will not trade or disclose information acquired about our clients to anyone outside unless approved by our client.

To prepare and E-file your tax returns, we save a large amount of delicate and private information from you. This Agreement describes the terms and conditions appropriate to your use of our services. If you have any queries concerning this Agreement, you may get in touch with us by E-mail or call us at +1-855-615-1040.


We at collect Personal Information from you for providing the Web Site, Software, and Services. Moreover, we use your Personal Information to let you to prepare and file tax returns, gain your tax refund, and use the other facilities that we provide.

Tax Information – We gather the information that you deliver to us when you finish filing any tax return using the Software and the Services. This information comprises, but is not restricted to: your name, e-mail address, social security number, address, income, and other financial data. We may also use this information to get in touch with you about your usage of the Services. Moreover, if you make a claim for a refund when it completely coincides to the refund policy in the Agreement, we will use any Personal Information that you have provided to validate and verify your claim.

You may analyze and modify this Personal Information at any time before the IRS or State taxing authority accepts your tax return by just logging on to the Web Site and accessing your tax return. After the IRS or State taxing authority accepts your tax return, you won’t be able change the Personal Information that is in the tax return. The only exclusion is making a change in your e-mail address, a “change e-mail address” link is provided on your ‘My Home Page’ screen after you log into your account. However, you may access that tax return through your account on the Web Site following approval by the related taxing authority.

We will preserve your information for as long as your account is active or as required to deliver you services. If you wish to terminate your account or appeal that we no longer use your information to provide you services contact us at We will preserve and use your information as necessary to obey with our legal obligations, resolve disagreements, and enforce our pacts.

Registration Information – If you register to use the Services and the Software, we will also utilize this data to provide customer service. We will send you a welcome e-mail to validate your e-mail address. Also, we will likely send e-mail notices to return to TAXGARDEN to complete your latest tax return filing. If you decide not to receive the reminder e-mails, simply click the "unsubscribe" link in the e-mail.

You will not be able to unsubscribe the service related e-mails like the once with your tax return status. You must have a valid email address to ensure that you receive all our alerts and communications through email. If you request to be removed from the service related e-mails list, the only way to obtain the status of your tax return filed with us is to log into your account on the Web Site(s). If you need to change your e-mail address and you have to do it manually by accessing your account. Contact TAXGARDEN Customer Support if you believe that you have delivered TAXGARDEN with an invalid e-mail address or if you require additional e-mail address alteration support.

Financial Information – We collect credit card, banking, and other financial data ("Financial Information") from you to let you to pay to use the Software and Services and, in some cases, to let the tax authorities credit your account for tax obligations through Electronic Funds Withdrawal or direct debit. You will know when we are gathering Financial Information from you, since you will provide it to us through the Web Site. Sometimes, we shall get appropriate information that we want from third parties. For example, if you pick to pay with a credit card, you will have to give us your credit card information. As another example is, if you choose to pay your tax obligations by means of electronic funds withdrawal, you have to give your banking information. We do not use Financial Information for nothing except processing return transactions with the IRS.


Upon using our services, you will be encouraged to reveal certain facts and figures about you and your business, and you will be able to store data on our Web site. We ask you to create a user name and password for setting up a user account. You are accountable for any use of our facilities by individuals to whom you deliberately or carelessly allow access to your password, if any.

Refer-A-Friend: If you choose to use our referral service to tell a friend about our site, we will ask you for your friend`s name and email address. We will send your friend a one-time email and invite him or her to visit the site. We do not store this information and use it only to send this automatic one-time email.


We usually do not reveal your Private Information to unaffiliated third parties. Specially, we do not share, trade or rent your Personal Information to any third-party advertisers, "spammers", or anybody else who we know will use it for their own publicity or promotional purposes. We will, but, reveal your Personal Information under the restricted circumstances that is listed below:

Tax Returns: When you prepare and file a tax return using the Software and Services, that tax return, and the Personal Information that you include in it, will be provided to the taxing authority with whom the tax return is filed. The IRS and any applicable State taxing authority will use this information to process your return. TAXGARDEN does not control and takes no responsibility for IRS use of Personal Information.


Our Web Site uses Secure Socket Layer (SSL) encryption using a prominent certificate service provider to protect your Personal Information you share with us. We limit access to our users’ data that we keep in our offices. Only employees who require such information to perform a specific job are approved to access it.

We cannot and do not act as guarantors of the security of your Personal Information, especially when it is transferred over the Internet. Therefore, we take up no liability for any leak of data due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond our reasonable control.

Any personal and private information that is sent to you by email is designed so as not to compromise your privacy in any way. We do not store your credit card information in our database. We transmit it securely to our credit card processor and do not store your credit card number. By the act of not having your credit card on file, your credit card information is protected.


After you register with us, we may periodically contact you using your email address or phone number. These communications will only be executed if we want to convey anything about your tax return and our e-file services used to submit that return. We will not sell, share, or rent this information to any other individuals or organizations.

Since tax filing is important, it is necessary to be able to contact you about your tax return. You have the option to delete your account information ("opt out") until your tax return is accepted by the IRS. Once your tax return has been accepted by the IRS you may not be able to delete your account information.

The IP address includes the IP address itself, and also includes, but is not limited to, date, time and time zone data. Accordingly, we treat your IP address as "Personal Information" and will protect it as such, as outlined in this Privacy Policy. We also provide your IP address to the related taxing authority when you file your tax return using the Services in an attempt to spot fraudulent activities. We use IP addresses to analyze trends, administer the site, and collect common demographic statistics. As an IRS obligation, your IP address and email address are related and shared with the IRS as personal information. Other log information is reserved for security reasons. That data is used to avoid or notice a hacker and will not be used for any additional purpose.

We use session ID cookies. These are bits of text that are temporarily set on your computer. These are used to make it easier for you to navigate our Web site. For example, thanks to cookies you do not have to log-in repeatedly (from Web page to Web page). A session ID cookie expires when you close your browser. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Third Parties providing services for our Web site also set cookies.


This Privacy Statement relates only to data that is composed by this Web site. This Web site may contain links to other Web sites that are not maintained or owned by us. Please be conscious that we cannot be held accountable for the privacy policies of these Web sites. When you leave our site kindly read to understand the privacy statements of the Web site that may gather your personal information.

Links to other websites are provided for your assistance but do not constitute an endorsement or patronage of the practices, views or information enclosed at any linked site. In the same manner, the absence of a link from this website to any other website should not be treated as an absence of endorsement or support for the operator or content of that website.

QUESTIONS: If you have any questions or concerns, you can feel free to contact our Customer Support Department.